If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.
Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.
If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.
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