REFUND ON LOST/ MISPLACED TICKETS

No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be reported to railways immediately to prevent fraudulent refunds on lost tickets.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION

If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of the arrival of the train at your destination To claim this refund passenger will have to submit ticket along with the certificate issued by te Traveling Ticket Examiner.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT

When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the journey is granted at the destination of the train on production of a certificate of the conductor /guard , if the ticket is presented within twenty hours of the arrival of the train as follows:

1. In case of AC first class, the difference between the AC first class fare and first class mail fare.
2. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare.
3. In case of AC chair car class the difference between the AC chair car class and second class mail/express fare.
4. In case of Executive class ticket of Shatabdi trains, the difference between the notified executive class fare for the concerned section and first class mail/express fare for the concerned distance of that section.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION

Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within three days excluding the scheduled day of departure of the train.

REFUND DUE TO LATE RUNNING OF TRAINS

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms.

REFUND ON PARTIALLY USED TICKETS

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of journey.

REFUND RULES INDIAN RAILWAYS TICKET

UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :

If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 15/- per passenger as clerkage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare as follows : (a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 120/- for A.C First Class/Executive Class, Rs. 100/- for A.C. 2 Tier Class/ First Class, Rs. 90/- for A.C. 3 Tier Class/A.C Chair Car, Rs. 60/- for Sleeper class and Rs. 30/- for Second class. (b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate mentioned in clause (a). (c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train and up to : Three hours, when the ticket is for a destination station up to 200 KM., Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and Twelve hours , when the ticket is for a destination station of more than 500 KM., after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min. flat rate mentioned in clause (a). Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours after the opening of reservation office, whichever is later. (2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry of the period mentioned under clause (c) of sub rule (1). Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train from the station from where the ticket is valid. (2) On a party/family ticket issued for more than one person, where some persons have confirmed reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed passengers provided that the entire ticket is surrendered for cancellation at the journey commencing station within four hours before the scheduled departure of the train and up to three hours after actual departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS :

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to : (i) Three hours, when the ticket is for a destination station up to 200 KM. (ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and (iii) Twelve hours , when the ticket is for a destination station of more than 500 KM., after the actual departure of the train except for a deduction of a clerkage charge of Rs. 30/- per passenger. Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours of opening of the reservation office, whichever is later. (2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with rules mentioned above.

EXCLUSIVE ACCOMMODATION FOR LADIES

One compartment of the lowest class of accommodation is earmarked for ladies in every passenger carrying train. Some berths/Seats in sleeper class / second seats are also earmarked for ladies at the train originating station.

Any male passenger found occupying or attempting to occupy such a carriage or compartment shall be liable to be prosecuted apart from being removed from the compartment.

Boys under 12 years of age may travel in a ladies compartment with relatives or friends. 

New Reservation Rules wef-20.01.2006

REVISION OF RULES FOR POSTPONEMENT AND PREPONEMENT OF JOURNEY APPEARING ( The revised rule as mentioned below will come into effect on 20.1.2006 )

EXISTING RULES REVISED RULES POSTPONEMENT OF JOURNEY   213.9 Postponement or preponement on a reserved, RAC or waitlist ticket : 213.9 Postponement or preponement a reserved, RAC or waitlist ticket : (1) Postponement of journey on reserved, RAC or waitlisted ticket shall be allowed in the same class in any other train on the same day or any subsequent day if (1) Postponement of journey: a) the ticket is presented during working hours of the reservation office and at least 24 hours before the schedule departure of the train in which reservation has been made and; (a) Confirmed Ticket:- Postponment of journey on confirmed tickets shall be allowed in the same or any higher class' by any subsequent train on the same or any subsequent day, for same or any longer destination, provided that:- (b) accommodation is available in the train in which reservation is required. (i) confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required.:-   (ii) fresh reservation fee for the class for which reservation is required is paid, in case oft tickets surrendered during working hours and at least 24 hours before the scheduled departure of the train in which originally booked; (iii) 25% fare of already booked ticket is paid as cancellation charges, in case of tickets surrendered during working hours and within 24 hrs and 4 hours before schedule departure of the train in which originally booked; (iv) 50% fare of already booked ticket is paid as cancellation charges, in case of tickets surrendered during working hours and with in 4 hours before schedule departure and up the maximum time limits mentioned in rule 213.6(i)(c) (i.e 3/6/12 hours, depending on distance.) after actual departure of the train in which originally booked; (b) RAC & WAITLISTED TICKETS: Postponment of journey on RAC and waitlisted tickets shall be allowed in same or higher class, by any subsequent train on the same or any subsequent day, for same or any longer destination, provided that- (i) confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required; (ii) ticket is surrendered during working hours and up to the maximum time limits mentioned in rule 213.6 (i) (c) ,(i.e. 3/6/12 hours depending on distance) after actual departure of the train in which originally:- (iii) clerkage charge is paid; PREPONEMENT OF JOURNEY   (2) Preponement of journey on reserved, RAC or waitlisted ticket shall be allowed in the same class by any earlier train on the same day or any earlier day, if; (2) Preponement of journey : Preponement of journey on confirmed, RAC & waitlisted tickets shall be allowed in the same or any higher class ,by any earlier train on the same day or any earlier day, for same or any longer destination, provided that (a) the ticket is surrendered during the working hours of reservation office and at least 6 hrs before the scheduled departure of the train in which reservation is required and, (a) confirmed or RAC or waiting list accommodation is available in the train in which fresh reservation is required; (b) accommodation is available in the train in which reservation is required. (b) ticket is surrendered during working hours of reservation office and at least 6 hrs before scheduled departure of the train in which reservation is required or before preparation of reservation chart, which ever is later;   (c) fresh reservation fee for the class for which reservation is required is paid, in case of preponement on confirmed tickets and (d) clerkage charge is paid, in case of preponement on RAC & wait listed ticket; CONDITIONS FOR MODIFICATION OF JOURNEY   Explanation: In case there is a difference of fares between the class of a train on which the ticket was originally reserved and the same class of the other train on which the postponement or preponement is provided, the change of reservation shall be made subject to refund or recovery of the difference, as the case may be (3) If there is difference in fares for originally booked journey and revised journey the difference of fare shall be refunded or recovered, as the case may subject to the provisions of rule 213.9(1)& (2) above. (3) Postponement or Preponement of journey under sub-rule (1) or sub-rule(2) shall be allowed only once, without levying any cancellation charges but on payment of:- (4) Postponement or Preponement of journey under the above sub-rules shall be allowed only once. (a) fresh reservation fee, in the case of reserved ticket, and (5) The postponement/preponement of normal train ticket journeys will not be applicable against Tatkal Quota eve on payment of Tatkal charges. (b) clerkage, in the case of RAC and waitlisted ticket.   REFUND ON CANCELLATIONS OF MODIFIED TICKET (4) If the ticket on which journey has been altered under sub-rule (1) or sub-rule (2), is cancelled, cancellation charges shall be payable as follows;- (6) If the ticket, on which journey has been alerted under the above sub-rules ,is cancelled, cancellation charges shall be payable as follows:- (a) cancellation charge as may be due if the original reservation had been cancelled at the time when the postponement or preponement of reservation was allowed and. (a) cancellation charge as would have been due if the ticket for original reservation had been cancelled at the time of postponement /preponement of journey, (b) cancellation charges due in respect of the altered reservation as if this altered reservation is a fresh reservation. (b) cancellation charges due in respect of ticket for alerted reservation as if this alerted reservation is fresh reservation.   (c) in cases where 25% or 50% cancellation charges were realized at the time of modification of journey, the cancellation charges mentioned in (a) shall not be levied again and the cancellation charges mentioned in (b) only shall be levied"

Rules for RAC | RESERVATION AGAINST CANCELLATION (R.A.C.)

The passengers whose names figure under R.A.C., are provided reserved sitting accommodation initially and are likely to get berths becoming vacant due to last minutes cancellation of reservation of passengers not turning up in time before the departure of the train,.

WHEN RESERVATION WORK CEASES :The requests for reservation at the reservation counters are accepted up to 4 hours before the scheduled departure of the train, after which, the reservation will be done at the current counters at the stations up to one hour before the scheduled departure of the train and thereafter by the Ticket Collector/Conductor on the platform, if vacant berths/seats are available.

RESERVATION FROM INTERMEDIATE STATIONS :(a) Requisition for reservation of berths in all classes from intermediate stations not having computerised reservation facility are entertained on purchase of journey tickets only. Such requisition should be given to the Station Master of the Intermediate station 72 hours before the scheduled departure of the train from the station. Such application shall be sent to the nearest computerised reservation office at the earliest.

CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER :If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before the scheduled departure of the train, the Railway Administration may cancel the accommodation reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority.

CHANGE OF BOARDING POINT :If a passenger desires to occupy reserved accommodation from any station enroute, he would be permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting station subject to the following conditions :

1. A specific request must be made in writing at the station from where the ticket is purchased and reservation made atleast 24 hours before the scheduled departure of the train from the starting station.
2. The Railway Administration reserves the right to use such accommodation from the originating station up to the station at which the passenger is due to entrain.
3. No refund will be permissible for the portion of journey not performed by the passenger.

INDICATION OF BERTH OR SEAT NUMBERS

Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and berth numbers are indicated on the ticket itself, except in case of first class ACC and first class coaches. The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart preparation.

RULES FOR RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS

The reservation fee and supplementary charge on superfast train are as under :

CLASS	RESERVATION FEE	SUPPLEMENTARY CHARGES FOR SUPERFAST TRAINS
AC Ist	Rs. 60	Rs. 75
AC 2 Tier	Rs. 50	Rs. 45
Ist (Mail/Express)	Rs. 50	Rs. 45
Ist (Ordinary)	Rs. 50	---
AC - 3 Tier	Rs. 40	Rs. 45
AC Chair Car	Rs. 40	Rs. 45
Sleeper (Mail/Express)	Rs. 20	Rs. 30
Second Sitting (Mail/Express)	Rs. 15	Rs. 15
Sleeper (Ordinary)	Rs. 20	---
Second Sitting (Ordinary)	Rs. 15	---

1. Military Officers traveling on free warrants, officers and staff of the Railway and P & T department traveling on Railway passes and MPs traveling on Identity Card are exempted from payment of reservation fee.
2. The supplementary charge is not recoverable from MPs traveling on Identity Card, tourist holding Indrail passes, Railway Staff traveling on duty passes, privilege passes and PTOs.
3. A passenger found traveling in a Super Fast Train without paying supplementary charge is liable to pay a penalty of Rs. 50/- in addition to the supplementary charge. However, passenger holding through ticket duly fulfilling distance restriction and boarding a superfast train at an intermediate station as per the ticket, is required to pay only the supplementary charge.

TRANSFER/RESALE OF TICKETS PROHIBITED | PAYMENT THROUGH CREDIT CARDS

TRANSFER/RESALE OF TICKETS PROHIBITED :Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season ticket are not transferable. 

If any person not being a Railway Servant or an agent authorised in this behalf : 

a.sells or attempts to sell any ticket or any half of a return ticket, or b.parts or attempts to part with the possession of a ticket against which reservation of a seat or a berth has been made or any half of a return ticket or season ticket. He shall be punishable under the Railways Act. 

In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall forfeit the ticket which he so purchased or obtained and shall be deemed to be traveling without a proper ticket.

PAYMENT THROUGH CREDIT CARDS :Payment through credit cards for issue of reserved tickets is accepted at nominated counters of PRS locations of Northern Railway at IRCA Building, Lucknow and Allahabad only . 

All Master Cards and Visa Cards are accepted.

Reservation Rules

IMPORTANT - FOR SENIOR CITIZENS : From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation System) shall be granted only on demand and not by default as at present. The demand for concession shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets issued to senior citizens on concession, during journey the concerned passengers are instructed to carry some documentary proof showing their age or date of birth, issued by any Government Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate, certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and recognised document. This documentary proof of age should be produced if demanded by some Railway official during the journey.

The minimum age for availing concession is 58 years in case of WOMEN SENIOR CITIZENS and element of concession is 50% in Basic Fare only.
The minimum age for availing concession is 60 years in case of MEN SENIOR CITIZENS and element of concession is 40% in Basic Fare only.

There will be no change in other terms and conditions in both the cases.(Railway Board No.TCII/2161/2011/SRC/Policy  dated 13.05.2011)

GENERAL CONDITIONS :
The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only.

Advance reservations are made generally up to 60 days in advance for all classes and all trains. The period of advance reservation (ARP) is exclusive of the day of departure of the train.

At intermediate stations where the train arrives on the following day, such reservations can be done more than 60 days in advance of date of journey from the intermediate station. ARP is in relation to the date of journey from train originating station. In case of some Inter-city day trains, the ARP is less.

An individual can book only up to six passengers on one requisition form provided all passengers are for the same destination and for the same train.

w.e.f. 01-12-2012,any one of the passenger booked on a PNR for undertaking journey in any class will have to produce any one of the 10 prescribed proofs of identity in original) during the journey failing which all  the passengers booked on that ticket will be treated as traveling  without ticket and charged accordingly. (ref. Railway Board letter no.2011/TG-I/20/P/ID dated 01-11-2012)

1.Voter Photo identity card issued by Election Commision of India.

2.Passport

3.PAN Card issued by Income Tax Department.

4.Driving Licence issued by RTO.

5.Photo identity card having serial number issued by Central/State Government.

6.Student Identity Card with photograph issued by recognized School/College for their students.

7.Nationalized Bank Passbok with photograph.

8.Credit cards issued by banks with laminated photograph.

9.Unique Identification Card "Aadhaar".

10.Photo identity cards having serial number issued by Public Sector Undertaking of State/Central Government, District Administration, Municipal bodies and Penchant Administration.

As per railway board letter no.2011/tg-i/20/p/id dated 10.01.2013 attested photocopy of ration card with photograph and nationalized bank passbook with photographs shall also be accepted as a prescribed proof of identity only in case of reserved tickets booked through computerized passenger reservation system (PRS) counters, for undertaking journey in sleeper (SL) and second reserved sitting (2S) classes. the photocopy of the ration card with photograph and nationalized bank passbook with photograph should be attested by gazetted officer or the chief reservation supervisor or station manager/station master.

The above provision is not applicable for all classes of e-tickets & tatkal tickets and tickets issued through prs counter for travelling in air-conditioned classes and first class. travelling with these categories of tickets shall continue to be governed by existing instructions.

Only one requisition form is accepted from a person at one time. However, if onward/return journey are involved, 2 or 3 forms can be accepted for the same passengers.

Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of accommodation will be made on provisional basis.

When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity.

Passengers are requested to quote PNR number which is printed on each tickets on the top left hand side for any enquiry or complaint relating to reservations.

Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.

Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to provide compact accommodation to persons booked under the same PNR on first come first served basis.

The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed.

Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 60 days in advance. Any changes in timing after the issue of ticket can not be advised.

While every endeavour is made to advise changes in Time Table by due publicity, Railway Administration shall not be liable for any claim/compensation if a passenger misses a train on this account.